ClubIn
Refund Policy
Clear, fair, and transparent
Last updated: 1 April 2026
1. No-Show Policy
If you do not arrive at the venue on the booked date, no refund will be issued. Your booking is considered void.
2. When Refunds Apply
A refund is applicable only if:
- Your QR code is scanned at the venue entrance
- Entry is explicitly rejected through the CLUB!N verification system
- The rejection is confirmed via the official system (not a verbal denial)
3. When Refunds Do NOT Apply
No refund will be issued if entry is denied due to:
- User behavior or misconduct
- Intoxication at the time of arrival
- Violation of club policies (including dress code or profile criteria)
- Capacity limits reached after your arrival
- User failure to present valid ID
4. Platform Fee
The platform fee is strictly non-refundable under all circumstances.
This covers ticket generation, QR code creation, and booking processing costs.
5. Processing Time
Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used during booking.
6. How to Request a Refund
If you believe you are eligible for a refund, contact us within 24 hours of the booking date at supportclubin@gmail.com with your booking code and a brief description of what happened.