ClubIn
Refund Policy
Clear, fair, and transparent
Last updated: 1 April 2026
1. What You Pay Online vs. At the Venue
Booking on CLUB!N only charges you the platform fee online. The pass/table price itself is paid directly to the venue, in person, when you arrive. CLUB!N does not collect or hold that amount at any point.
2. No-Show Policy
If you do not arrive at the venue on the booked date, no refund will be issued. Your booking is considered void, and — since the venue amount was never charged online — there is nothing further to settle.
3. Entry Denied at the Venue
If the venue declines entry, you simply do not pay the venue amount — it was never collected online, so there is nothing to refund on that portion. The platform fee remains non-refundable regardless of the reason for denial, including:
- User behavior or misconduct
- Intoxication at the time of arrival
- Violation of club policies (including dress code or profile criteria)
- Capacity limits reached after your arrival
- User failure to present valid ID
4. Platform Fee
The platform fee — the only amount CLUB!N ever charges online — is strictly non-refundable under all circumstances once a booking is made.
This covers ticket generation, QR code creation, and booking processing costs. The rare exception is a venue or CLUB!N cancelling an event outright, in which case the platform fee is refunded per section 5.
5. Processing Time
Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used during booking.
6. How to Request a Refund
If you believe you are eligible for a refund, contact us within 24 hours of the booking date at supportclubin@gmail.com with your booking code and a brief description of what happened.